Job Description

Roles & Responsibilities

Job Description

Role Summary

A Rider Engagement Specialist will be the voice of a Rider at Talabat. They should excel at two-way communication with Rider s to understand their expectations, preferences and problems faced and implement campaigns addressing those problems. End goal is to increase Rider Happiness Index and decrease Rider Attrition

What s On Your Plate?

• Design and execute creative engagement activities (social events, sporting events, CSR events etc) for our Rider s at a city/country level in coordination with several stakeholders
• Plan budget, track actual spends, maximise impact and evaluate success
• Track Rider NPS across the city(s). Analyse and recognise patterns in the data to shape engagement activities
• Do partnerships to arrange freebies or subsidised goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc)
• Conduct regular surveys, focused group discussions and frequent interactions with Rider s to hear their issues and understand their needs
• Share feedback on Rider sentiment, issues faced at an area/zone level regularly with City Manager
• Implement and regulate communication channels between Rider s, 3PLs and other internal stakeholders for a continuous two-way communication
• Be the custodian for smooth offboarding/exit processes for our Rider s
• Continually analyze DATA and assist in the creation of action plans and improvement initiatives;

Desired Candidate Profile

Qualifications

What Did We Order?

• Bachelor's Degree with at least 3-5 years of experience in an employee experience role
• Proven track record of taking ownership and driving results
• Prior experience in offline, online engagement activities
• Ability to manage multiple projects at the same time with cross-functional teams
• Strong interpersonal and communication skills, including strong writing and speaking skills. English and Arabic is a must, Urdu is a plus
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills, experience of managing a large group of people, preferably blue-collared employees