Job Description

Roles & Responsibilities

Job Description

• Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
• Greet guests on arrival at the hotel and conduct check-in and registration procedures.
• Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
• Implement and maintain guest guest recognition program.
• Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
• Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
• Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
• Upsell all hotel rooms, spa, gallery and F&B outlets.
• Entertain guests when appropriate.
• Assist the cashiers with guest billing procedures.
• Ensure that guest check out arrangements are in order, and to bid guests farewell.
• Carry out administrative requirements as directed.

General

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Performs additional duties as directed by supervisors.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with al health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the hotel is represented.
• Attends meetings and training as required by supervisors.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
• Interacts with guests actively soliciting feedback.

Qualifications

What will you bring to this role?

• Fluent in English (written and spoken); proficient in Russian
• Previous experience in Guest Relations, Front Office, or luxury hospitality preferred
• Excellent communication and interpersonal skills with a naturally engaging personality
• Strong problem-solving abilities and emotional intelligence
• Ability to remain calm, professional, and detail-oriented under pressure
• Proficiency in Opera PMS or similar hotel management systems is an advantage
• Passion for creating exceptional guest experiences and meaningful connections