Job Description

Roles & Responsibilities

Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)

Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists

Direct operational needs to ensure compliance with the hotel s Annual Budget and 5 Year Strategic Plan

Provide coaching; leadership development; and goal setting with hotel department heads

Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein

Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved

Play a lead role in yield management for Rooms, Food & Beverage and Spa

Be a key player in redevelopment and capital projects from an operations viewpoint

Ensure the implementation and delivery of all Raffles Standards

Handle all guest concerns and ensure effective follow up thereof

Assist in Labor Management and the maintenance of productivity levels

Follow up on all guest comments, responding to any guest complaints or requests

Provide active leadership role in the culture of Health and Safety and accident prevention

Act as hotel champion and culture leader in hotel committees

Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team

Play a key role and lead change management for Rooms and Food & Beverage initiatives

Assume the responsibilities of the General Manager in his/her absence

Desired Candidate Profile

Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience

Clear knowledge of budget planning & execution

Post secondary diploma/degree in hospitality an asset

Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health & Safety results

Exceptional interpersonal and guest relations skills

Proven team-leader with outstanding motivational skills and coaching ability

Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions

Comfortable working evenings, weekends, holidays and various schedules