KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES General • Accurately allocate customer payments to invoices and accounts within agreed timelines. • Investigate and resolve unidentified, unapplied, or partially allocated receipts. • Review remittance advices, bank statements, and supporting documentation to ensure correct allocation of funds. • Liaise with Credit Control and business teams to clarify payment details and resolve allocation discrepancies. • Maintain and monitor unallocated cash reports, ensuring timely follow-up and resolution of outstanding items. • Reconcile allocated receipts against bank records and receivables balances. • Ensure customer accounts and aging reports accurately reflect allocated payments. • Escalate complex or long-outstanding allocation issues to management where appropriate. • Maintain accurate records and audit trails for all allocation activities. • Ensure compliance with internal controls, company policies, and financial procedures.

BACKGROUND, QUALIFICATIONS & EXPERIENCE Qualifications • Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred. • Previous experience in accounts receivable, cash allocation, or a similar financial operations role. • Understanding of receivables and accounting processes. • Experience working with ERP or financial systems is an advantage. Skills • Strong attention to detail and accuracy. • Good analytical and reconciliation skills. • Ability to manage high volumes of transactions efficiently. • Strong organizational and prioritization skills. • Effective communication and stakeholder coordination abilities. • Problem-solving mindset with a proactive approach to resolving discrepancies. • Solid knowledge of Excel (formulas, VLOOKUPs, pivot tables, etc.). • Ability to work independently and meet deadlines.