Job Description

Roles & Responsibilities

Responsibilities

• Lead and manage the daily operations of the service and parts departments to achieve business objectives.
• Develop and implement strategies to maximise departmental profitability and revenue streams.
• Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary.
• Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus.
• Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency.
• Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets.
• Ensure all operations comply with brand standards, company policies, and health and safety regulations.
• Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders.
• Prepare and present regular performance reports to senior management.

Desired Candidate Profile

Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry.

Strong leadership and team management skills with the ability to motivate and develop staff.

Exceptional customer service and interpersonal communication skills.

Demonstrable commercial acumen with experience in budgeting, financial control, and P&L responsibility.

In-depth technical knowledge of vehicle service, repair, and parts management.

Excellent organisational and problem-solving abilities.

Proficiency in using Dealer Management Systems (DMS) and other relevant software.

A strategic thinker with the ability to drive business growth and operational efficiency.