Promote and cross-sell clients existing range of B2B products and services through outdoor sales, telemarketing, corporate roadshows, B2B meetings, and other relevant events, ensuring achievement of individual sales targets.
Process all types of B2B customer service requests e.g., service provisioning, bill payments, queries, and complaints in a timely and accurate manner.
Regularly track and clear all suspended and rejected B2B sales service requests.
Conduct background checks for B2B clients such as credit checks, blacklist verification, and eligibility for provisioning new sales requests.
Collect, validate, and securely manage corporate customer documents. Attach/upload all necessary documentation and initiate the service provisioning process.
Restore disconnected B2B services promptly in line with credit control procedures after receiving outstanding dues on customer accounts.
Conduct daily cash and revenue collection securely, prepare and tally daily financial transactions, and ensure safe closing.
Deposit all revenue collections for B2B accounts within the required timeframe.
Conduct daily inventory stock checks and report to ensure optimal levels for B2B sales needs.
Liaise with internal departments to address B2B customer queries regarding partial payments, disputes, installment plans, deposit refunds, service transfers, etc.
Coordinate with Team Leaders daily for updates on promotions, price changes, and process modifications.
Follow established process and quality standards while addressing B2B customer requests, ensuring high levels of client satisfaction.
Execute departmental or organizational projects and initiatives relevant to B2B business needs as identified from time to time.
Take ownership of managing and updating the individual business B2B social media accounts in line with KPIs, ensuring timely responses to client comments and inquiries