Job Description

Roles & Responsibilities

Serve as the main point of contact for corporate clients, handling requests, inquiries, and complaints efficiently.

Process and follow up on client transactions by coordinating with internal departments to ensure timely execution.

Promote and cross-sell banking products and digital services to enhance client engagement and utilization.

Monitor client accounts and credit facility usage, ensuring optimal utilization aligned with targets.

Deliver a full range of corporate banking services, including account management, transfers, trade finance, guarantees, and documentation.

Ensure accuracy, completeness, and compliance of all client requests before processing.

Maintain ongoing communication with clients and internal stakeholders to support service delivery.

Prepare reports and support continuous improvement of service quality.

Participate in business continuity activities and support operational resilience.

Desired Candidate Profile

Bachelor s degree in Business Administration, Banking, or a related field

Minimum of 3 years experience in banking or customer service

Preferably experienced in dealing with corporate clients and commercial/industrial sectors

Good command of English

Strong knowledge of banking products and services

Good understanding of internal policies, procedures, and regulatory requirements in Bahrain

Familiarity with international trade and banking practices

Proficient in computer systems and banking applications

Cross-selling and sales skills

Strong planning and organizational abilities

Ability to handle client complaints effectively within delegated authority

Strong communication and interpersonal skills

Ability to work under pressure