Job Scope: The General Manager directs the overall operations of the hotel group to ensure each property maximizes performance, profitability, and return on investment. This role fosters a positive and productive work environment while ensuring superior guest service and strict compliance with quality and operational standards across all hotels. Key Responsibilities: • Develop, monitor, and evaluate financial and operational plans that support the company’s strategic objectives. • Coordinate with hotel GMs to review and verify annual budgets and business plans, recommending capital improvements to enhance hotel assets and ensure brand loyalty. • Ensure the consistent delivery of superior guest services and high levels of customer satisfaction. • Oversee quality standards across all areas of the hotel, including product quality, physical appearance, maintenance, and cleanliness. • Develop and execute marketing strategies, revenue management, and yield management plans to maximize revenue generation, RevPAR, and occupancy levels. • Monitor and follow up on ongoing operational and improvement projects to ensure they are completed on schedule and meet the expected quality standards. • Track contractor snag lists and coordinate with hotel teams to resolve issues efficiently. • Review staff accommodation and ensure it is maintained in good condition and compliant with company standards. • Reorganize administration and workflow within the hotel group to enhance operational efficiency and productivity.

• Bachelor’s degree in Business Administration, Hotel & Restaurant Management, or a related field. • Minimum 10 years of hospitality experience, including at least 5 years as a Manager overseeing service hotels, resorts, condos, apartments, or similar multi-department properties with complex operations. • Proven operational expertise with the ability to manage on-call duties and handle emergencies beyond standard work hours. • Strong commitment to community, ethics, and core values. • Demonstrated excellence in customer service and fostering a positive, collaborative team culture. • Awareness and understanding of the local community and market environment. • Exceptional leadership skills with a track record of achieving results through teams. • Strong ability to organize, prioritize, and manage multiple initiatives simultaneously. • Talented in networking, relationship-building, and stakeholder engagement.