The Maintenance Manager is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division.  He/she is responsible for the safe and profitable operation of the hotel. He/she is responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. He/she is also responsible for the safety and security of the hotel premises.

Main tasks

·          Establishes standard policies and procedures for recruitment for Security personnel.

·          Be aware of the Fire and Emergency procedures, and your departments responsibility in an emergency.

·          Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.

·          Be responsible for formulating the Hotel Business Continuity plan and supervise it to be followed up.

·          Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparations.

·          Cables relationship with all guest of the hotel.

·          Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Hotel departments as a whole, explaining new directions and policies and procedures at the same time to HOD and associates.

·          Conducts frequent front and back of house checks ensuring the security procedures, standards of associates grooming and manning levels are in order and takes appropriate action where necessary.

·          Conforms to and enforce policies & procedures and rules & regulations as laid down by Wyndham Hotel Group and the hotel in order to achieve the highest levels of uniformity and guest service.

·          Delegates to and supervise all staff within the department and assist them in preparing work schedules.

·          Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.

·          Establish control procedures in all operation aspects in accordance with hotel’s policy.

·          Implement and enforces safety regulations and house rules.

·          Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.

·          Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.

·          Performs special duties as required or designated by the Director of Engineering.

·          Prepare job responsibilities of the security department. Adjust and update it according to the working situation.

·          Prepare various monthly reports as required by the Director of Engineering.

·          Responsible for implementing the policies and procedures in operation of the Security.

·          Responsible for the entire operations, staffing and equipment of the Security Department.

·          Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.

·          To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

·          Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services

·          Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment

·          Performs duties common to all supervisors and other duties as may be assigned.

·          Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.

·          Create, approve and post all Engineering staff schedules according to Wyndham standards.

·          Create and adhere to annual budget for department.

·          Develop financial forecasts and actively participate in monthly profit/loss review meetings.

·          Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.

·          Ensure the hotel is in compliance with all local, state and federal laws.

·          Create and implement a preventative maintenance program for all hotel equipment.

·          Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Wyndham standards.

·          Ensure that room maintenance requests are handled in a prompt and courteous manner.

·          Follow up on all alarms immediately to determine the exact location and cause.  Determine emergency status and report findings to Front Desk.  Take immediate action as necessary.

·          Assist as necessary with special projects and renovations.

·          Actively participate in energy conservation programs.

·          Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.

·          Administer all vendor contracts controlled by the engineering department.

·          Support and participate in all Wyndham programs.

·          Lead and participate in Wyndham Safety Committee.