Job description:

We're excited to announce an opportunity for a Ground Operations / Rider Coordinator to join our Food Transportation team! Bangla speaking candidates preferred

• Job Responsibilities:
• Ensure drivers comply with agreed regulations and uphold operational standards.
• Monitor key financial indicators, ensuring efficient handling of rider payments, pending dues.
• Oversee and assist in managing rider vacations.
• Work closely with the Fleet Performance Coordinator to enhance the Fill Rate and fleet efficiency.
• Oversee daily performance tracking, including SLAs, Revenue per Delivery Unit (RDU), Churn Rate, and Fill Rate.
• Ensure effective team communication, facilitating seamless collaboration across departments.
• Monitor driver compliance, ensuring all regulations and protocols are met.
• Conduct root cause analysis to identify operational challenges and propose solutions.
• Implement training programs for drivers and ensure proper documentation of training records.
• Manage the COD report, minimizing outstanding dues to maintain financial accuracy.
• Prepare performance reports, presentations, and operational materials to support decision-making.
• Apply updates and instructions from the clients, ensuring compliance.
• Track and validate team performance, ensuring accuracy in completed tasks and service quality.
• If you're a dedicated professional with a passion for logistics and operational excellence, we'd love to hear from you.
• Transferable visa/ valid Flexi visa - Local Hire only

Skills

• Proficiency in all languages English, Hindi/Urdu, Bangla, Arabic (preferred
• Fleet supervision: 2 years (Preferred)
• High School / Bachelor
• Languages: English, Bangla, Hindi/Urdu,, Arabic