Job Responsibilities:

• Lead and manage the service department to ensure quality service delivery to customers.
• Monitor service operations and implement strategies to enhance efficiency and customer satisfaction.
• Handle customer escalations and ensure timely resolution of service issues.
• Develop service policies, procedures, and standards to streamline service processes.
• Collaborate with other departments to optimize service delivery and exceed customer expectations.
• Train, mentor, and supervise service staff to maintain a high level of performance and professionalism.
• Conduct performance evaluations, provide feedback, and implement performance improvement plans as needed.
• Manage service budgets, forecast expenses, and ensure cost-effective service operations.

Skills

Essential Qualifications:

• Bachelor's degree in Business Administration or related field.
• Proven experience in a service management role.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Ability to work under pressure and handle multiple priorities effectively.

Desired Experience:

• Experience in the automotive industry is preferred.
• Previous experience in managing a team of service professionals.
• Knowledge of service management software and tools.
• Demonstrated success in implementing service improvement initiatives.