INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing  

At Chalhoub, creativity is in our culture! Working as a Senior Make-Up Artist you will be responsible for achieving optimum sales and targets by ensuring a high level of Guest Experience and professional standards. You will provide makeup demonstrations to customers and guide them through the right make up combinations. You will also be accountable for counter cleanliness, stock replenishment, handling new launches, promotions of products and merchandising.

Drive the business

• Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Push make-up sales during events, promotions and launches
• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers. Participate in achieving incentives
• Stay ahead of latest trends, products and competitors

Customer Centricity

• Take ownership of the customer’s experience by delivering an exceptional service and brining to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences.
• Demonstrate effective usage and benefits of various brands and make-up products and advise customers on product ranges best suited to their needs.
• Guide and assist customers in Make-up application and ensure to present customers with top level of make-up knowledge and application.
• Build strong client base and maintain own clientele record.
• Build and maintain guest experience standards in order to build strong loyalty.

Operational Excellence

• Generate sales, while achieving line and sales targets, using make up knowledge and ensure monthly make-up sessions are reached. And assure all sales and operational policies are followed and maintained.
• Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level
• Maintain all operating standards by ensuring merchandising levels, stock replenishment and organising display in the appropriate shelves/ counters are done as per the brand’s VM guidelines
• Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)

What you'll need to succeed

• Minimum 2 years of retail experience 
• Experience in Makeup artistry, either professional certification or technical experience

What we can offer you 

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.