On behalf of Microsoft, we are searching for a German speaker, customer support agent, to help the company's customers with their products and services!
A great experience is waiting for you in Athens!!
Do not miss that chance and send us your resume now!
What you will be doing in this position is
- Support customers via telephone and email
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Maintain high customer satisfaction
What we're searching for:
- Near-Native German Speaker
- B2-level English skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Problem-solving mindset
What's in for You:
- And of course, as promised... Relocation!!
- Excellent salary (14 salaries per year)
- First-class ongoing training and development
- Career development opportunities
- Relocation package in case you reside outside of Greece
- You will join a multinational market leading call center company
- Work in a vibrant and energetic Athens office wit at state of the art premises
- Free Greek language lessons
- Multicultural and modern working environment
- Onsite canteen and casual dress code
- Employee relations team to assist you with integrating to the Greek lifestyle & culture
- Fun interactive activities organized within the team (team events, excursions, themed parties, sporting events, etc
- Flight ticket to Greece
- Cab fare from Athens Airport to your hotel
- 2-week hotel accommodation
- Assistance finding an apartment
- Real estate fee covered by our company