Manage and oversee daily restaurant operations to ensure seamless service and exceptional guest satisfaction. Lead, motivate, and develop the front-of-house team to deliver outstanding hospitality and maintain service excellence. Ensure all guests receive personalized, attentive, and professional service throughout their dining experience. Monitor dining room operations to maintain quality, consistency, cleanliness, and presentation standards. Handle guest inquiries, feedback, and service recovery situations in a professional and timely manner. Collaborate closely with culinary and beverage teams to ensure effective communication and flawless service execution. Conduct daily pre-shift briefings and communicate operational updates, menu changes, promotions, and service priorities. Assist in recruiting, onboarding, training, and developing team members to support operational success and career growth. Conduct performance discussions and provide regular coaching and feedback to drive team performance. Create and manage staff schedules in accordance with business levels and labor productivity targets. Monitor restaurant reservations, seating strategies, and table management to maximize guest flow and revenue opportunities. Support the execution of special events, private dining experiences, promotions, and seasonal activations. Monitor inventory levels and assist with ordering and stock control processes as required. Ensure compliance with health, safety, sanitation, and food handling regulations. Maintain knowledge of menu offerings, ingredients, allergens, beverage pairings, and restaurant concepts. Drive revenue through effective upselling, guest engagement, and exceptional service delivery. Monitor financial performance indicators, including sales, labor costs, and operating expenses. Review guest feedback and implement action plans to continuously enhance service quality and guest satisfaction. Ensure adherence to company policies, procedures, and luxury hospitality standards. Support management initiatives aimed at improving operational efficiency, profitability, and employee engagement.

Desired Candidate Profile

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Minimum 3-5 years of management experience in fine dining, luxury hospitality, or upscale restaurant operations. Strong knowledge of Asian cuisine concepts and luxury dining service standards preferred. Proven leadership experience with a track record of developing high-performing teams. Strong understanding of restaurant operations, guest experience management, and service excellence. Financial awareness with experience managing labor costs, productivity, and revenue objectives. Excellent communication, interpersonal, and organizational skills. Proficiency in restaurant POS systems and Microsoft Office applications. Ability to work flexible schedules, including evenings, weekends, and public holidays.