Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience. Handle check-in, check-out, room reservations, and guest inquiries efficiently. Process payments and maintain accurate guest records. Respond promptly to guest requests and coordinate with other departments to ensure exceptional service. Handle telephone calls, emails, and guest correspondence professionally. Maintain Front Office standards in line with Sofitel and Accor brand expectations. Ensure confidentiality of guest information and compliance with hotel procedures.
Desired Candidate Profile
- Previous experience as a Receptionist or Front Office Agent in a hotel environment.
- Knowledge and hands-on experience with Opera Cloud is mandatory.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a passion for hospitality.
- Ability to multitask and work efficiently in a fast-paced environment.
- Good command of written and spoken English.
- Additional languages are an advantage.
- Flexibility to work shifts, including weekends and public holidays.