Job Description

Roles & Responsibilities

• Run the daily, monthly, and yearly end of day processes

• Monitor Data Centers with one weekly visit to DR site

• Monitor the system for equipment failure or performance issues.

• Notify supervisor or computer maintenance technicians of equipment malfunctions.

• Attend to logged calls related to IT Operations in Service desk management system.

• Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.

• Operate spread sheet programs and other types of software to load and manipulate data and to produce reports.

• Load peripheral equipment with consumables and media.

• Answer telephone calls to assist computer users encountering operational issues.

• Help Service Desk engineers to test and diagnose computer hardware and software.

• Run the operation of computer hardware systems, including coordinating and scheduling the use of computers and networks to ensure efficient use.

• Track reported problems and associated solutions

• Follow-up daily cases and ensure that the required actions are taken

Further develop technical aptitude and customer service knowledge, skills, and abilities.

Desired Candidate Profile

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