Job Description

Roles & Responsibilities

As a Front Office Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

Guest Service Excellence:

• As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression.
• You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service.
• Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.

Operational Support:

• You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately.
• Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals.
• You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.

Administrative Support:

• Your responsibilities will include processing guest payments and ensuring that billing is accurate.
• You will handle guest complaints and resolve issues in a professional and timely manner.
• Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.

Team Collaboration:

• Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience.
• Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.

Health, Safety, and Compliance:

• You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff.
• Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.

Desired Candidate Profile

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong verbal and written communication skills in English; Arabic is a plus.
• A passion for delivering exceptional guest service and ensuring a positive guest experience.
• Strong attention to detail, with the ability to multitask and prioritize responsibilities.
• Familiarity with property management systems (PMS) and Microsoft Office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional, approachable, and friendly demeanor.