Who we are GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
Job Purpose To sell motor insurance policies through various designated Motor Dealership Showrooms in accordance with Company underwriting and premium guidelines. To maximize the renewal of issued policies on an annual basis. To promote GIG brand image across the Motor Dealership network to maximize new and renewal business. To sell and promote non-motor policies to their own customers and potential new customers generated from their efforts and business contacts.
Area of Knowledge: Good knowledge of sales processes. Sales Skills and Good Communication skills (building relationship) Good knowledge of motor insurance and related personal lines products
Key Responsibilities:
To build a strong relationship(s) with the motor sales team within a designated Motor Showroom to maximize the opportunity to sell new motor insurance products to purchasers of new and used motor vehicles from the designated dealership. The job holder is responsible for selling on motor insurance within delegated authority limits and in accordance with the criteria laid down in approved underwriting manuals. The job holder is expected to be able to differentiate between “good” and “poor” motor risks to minimize the loss ratio associated with policies issued. Increase the personal lines business by answering customer queries through the dealers and cross sell other retail products to clients through dealer deals. The job holder will be responsible for the upfront collection from client via bank transfer to GIG account or chq from the approved dealership showroom under the control of and in conjunction with the Finance Department. Renewal retention: securing 70% renewal retention. Accountability to Complaints: to ensure less complaints by providing the best level of service to all our clients. Claims handling: helping our existing clients from A to Z. KYC: collect and update the client documentation regularly. Data entry: accuracy and precise. A high Level of Discretion is expected due to the sensitive nature of information the associate is privy to.
Business Knowledge:The job requires a broad knowledge of GIG motor insurance and related personal lines products. The job requires a good understanding of underwriting principles. The job holder requires a basic understanding of those competitors providing Motor Insurance, key aspects of their policies, market offers and benefits.
Operational & Technical Responsibilities:Sound experience of administrative systems, processes, underwriting and risk assessment principles of personal lines products Expertise in managing broker expectations Skilled in terms of preparing MIS reports, data extraction & consolidation and statistical analysis and competent in Microsoft packages; (especially Excel & Power Point) Knowledge of Retail business and account management/relationship building techniques Visibility on competitor's products /offering and pricing approach Functional Skills/Physical Competencies: e.g., Industry Knowledge, Stress Management, Time Management, Relationship Management. Good communication skills in Arabic & English. Should have good knowledge of insurance industry, products, functions, and competitors. Interacts with other departments on a regular basis. E.g., underwriting department for approval on premium rates, support for policy issuance, endorsements, cancellations, and with Finance Basis day to day planning required. Decision making required to define good and bad risk to company. Requires very good sales and customer care traits.
Minimum Requirements of Role Essential:Min. 2 years sales experience Sales Training Basic computer skills required. English & Arabic Desirable:Strong knowledge of underwriting principles pertaining to Personal lines products Knowledge of Power BICandidates with proven track record of managing personal lines business via brokers Futuristic approach via digital solutions to foster growth opportunities