About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About The Role

We are currently looking to hire a Food and Beverage Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do.

Our F&B Supervisor has the opportunity to shape our guest experience by providing exceptional knowledge of the hotel and exemplifying the Golden Rule in each interaction.

What You Will Do

• Ensure that professional, courteous and efficient guest service is offered at all times, following the standards and sequence of service.
• Assign responsibilities and periodically evaluate their performance.
• Be present in the consumption center at all times of high occupancy.
• Perform flexible work schedules based on operation.
• Establish and maintain adequate equipment and product par stock.
• Perform preshifts before the opening of the beach and pool area.
• Handle any requests in a courteous and efficient manner, following up to ensure the guest is aware of the follow-up.
• Perform glitches in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction.
• Ensure that each employee has a professional personal appearance, as well as a professional, warm and sincere posture.
• Control and turn in at the end of shift any cancelled checks with the respective explanation.
• Ensure good communication with all areas of the consumption center to ensure professional, error-free service.
• Documenting any training, disciplinary records and/or absenteeism.
• Perform other duties as required, related to the operation of the pool and beach or the Hotel.
  
  

What You Bring

• College Degree education or equivalent experience in F&B field
• Experience required in leadership positions minimum of 2 (two) years.
• Prior experience in Food & Beverage department is highly desirable.
• Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak and write in Arabic and English.
• Understand and familiar with quality standards and service standards of the hotel.
• Highest level of integrity and transparency
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with cross-functional teams.
• Reasonable problem-solving, decision-making and conflict resolution skills
• Work in a safe, prudent, and organized manner
• Elevated Leadership skills and experience in a multicultural environment