Company description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job description

Food and beverage team member

As a food and beverage team member, you’ll be integral to our front-of-house operations. This role encompasses a variety of responsibilities including serving guests, managing reservations, preparing and serving drinks, and ensuring a welcoming environment. Whether you’re a waitress/waiter, host/hostess, or bartender, your role is crucial in delivering high-quality service and enhancing our guests’ overall experience.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key responsibilities:

For waitress/waiter:

• Greet and seat guests in a friendly and professional manner.
• Take and accurately record food and beverage orders.
• Serve food and beverages promptly, ensuring quality and presentation standards are met.
• Handle guest inquiries and resolve complaints with a positive attitude.
• Maintain a clean and organized work area.
• Collaborate with kitchen and bar staff to ensure timely and accurate service.
• Follow health and safety regulations at all times.

For host/hostess:

• Welcome and greet guests as they enter the restaurant/bar.
• Manage reservations and assign tables based on availability and guest preferences.
• Provide accurate wait times and manage guest seating efficiently.
• Maintain a friendly and professional demeanor throughout each guest interaction.
• Handle guest inquiries and concerns in a timely and courteous manner.
• Coordinate with waitstaff and management to ensure smooth service operations.

For bartender:

• Maintain a clean and organized bar area.
• Check identification to verify the legal drinking age of guests.
• Engage with guests to create a memorable experience and provide recommendations.
• Handle cash and credit transactions accurately.
• Restock and replenish bar supplies as needed.

Qualifications

• Previous experience in a food & beverage role is an advantage.
• Excellent communication and interpersonal skills.
• Fluent in English, both spoken and written; Arabic language skills are an added advantage.
• Ability to work in a fast-paced island resort environment and effectively manage multiple tasks.
• Strong attention to detail and a commitment to delivering exceptional guest service.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.

Additional information

Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About mantis collection:

Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #belimitless