Company description

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Job description

Sofitel Bahrain Zallaq Thalassa Sea & Spa is looking for a professional and guest-focused receptionist to join our front office team.

Key responsibilities

• Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.
• Handle check-in, check-out, room reservations, and guest inquiries efficiently.
• Process payments and maintain accurate guest records.
• Respond promptly to guest requests and coordinate with other departments to ensure exceptional service.
• Handle telephone calls, emails, and guest correspondence professionally.
• Maintain front office standards in line with Sofitel and Accor brand expectations.
• Ensure confidentiality of guest information and compliance with hotel procedures.

Qualifications

• Previous experience as a receptionist or front office agent in a hotel environment.
• Knowledge and hands-on experience with Opera Cloud is mandatory.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for hospitality.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good command of written and spoken English. Additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.

Additional information

Your team & working environment: Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.