Job Description

Roles & Responsibilities

What You'll Get to Do:

• Support the deployment of new hardware as a service devices (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.
• Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies.
• Deploy PCs by unboxing equipment, disposing of packaging materials, and transporting systems to buildings throughout the worksite.
• Maintain detailed records of the refresh process in remedy tickets, adhering to all work instructions for ticket management.
• Complete break-fix actions for EUHW devices, adhering to all work instructions and documenting work in tickets.
• Complete seat returns for EUHW devices, adhering to all work instructions and documenting work in tickets.
• Communicate with regional lead(s) and on-site end-user POCs to execute system replacements, break-fix actions, and device returns.
• Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met.
• Report progress, challenges, and completed tasks to the project lead.
• Support completing all actions within the timeframe required by Service Level Requirement (SLR).

These Qualifications Would be Nice to Have:

• ITIL Foundations v3 or v4 Certification.
• Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.
• Knowledge of network configurations and security protocols.
• Strategic thinker with a results-oriented mindset.
• High attention to detail and accuracy.
• 
  

Desired Candidate Profile

You'll Bring These Qualifications:

• Bachelor's degree in IT or related field, and 2 years related experience; additional years of related experience may be substituted in lieu of a degree.
• Must be a US Citizen and posess an active DoD Secret Clearance.
• Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
• Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
• Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
• Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
• Ability and willingness to carry up to 30 lbs of equipment.
• Familiarity with imaging and deployment tools (e.g., MECM or similar).
• Familiarity with data migration and backup procedures.
• Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.
• Ability to work independently and in a collaborative, team-oriented environment.