Job Description

Roles & Responsibilities

As a Therapist at Raffles, our guests will enjoy an exceptional wellness experience provided by you. You will offer a wide variety of high-quality spa treatments in an unparalleled setting to ensure their relaxation, satisfaction, and well-being. The experience and attention to detail you provide during treatments will ensure that our guests leave with a memorable experience to share.

Responsibilities

• Provide a professional, friendly, and engaging service.
• Maintain a service-oriented attitude, offering guests information about your department and other hotel facilities in a professional and courteous manner.
• Perform massages, body treatments, and facials as required, ensuring guests' comfort at all times.
• Guarantee personalized service for guests by recognizing and responding to their needs and expectations.
• Maintain a clean, hygienic, and organized workspace at all times, ensuring that all equipment operates according to safety and hygiene standards.
• Actively participate in other Spa-related activities, such as promotions in different resort areas, product or service sales, workshops, and leisure activities related to the department.
• Work collaboratively with the team of receptionists, fitness instructors, and other Spa department members to create an excellent work environment and team spirit.
• Follow departmental, safety, and hygiene policies and procedures.

Desired Candidate Profile

• High School Diploma
• Minimum 2 years' experience in Hospitality Industry preferably in a 5 star luxury resort.
• Fluent in spoken English.
• Flexible and friendly personality.
• Familiar with Spa Software operation and Micros.