English & Exams
Exams Invigilator
Role information
Role type:
One-year freelance contract
Pay band:
Hourly Paid
Role purpose
To ensure that any test administered by the British Council runs smoothly on the test
day/s and that all assigned test day duties and standards are met.
Role context
As an Invigilator, you will be part of a wider team of exams venue staff expected to support
the delivery of a variety of tests in various locations. You will be required to work very closely
with British Council Examinations Services staff, other venue staff and venue service
providers to ensure the test days run smoothly.
Main accountabilities
You will be accountable for maintaining the integrity and reputation of the British Council
and the various examination boards by ensuring that tests are delivered to prescribed
standards for customer service, security and administration. You will also be accountable
for promoting a positive image of the British Council by providing a high standard of
customer care on the test day.
Programme/Service specification
 Report promptly to test venue at agreed time. In case of any delays or if unable to get
to the test venue, inform the appropriate test day or British Council Examinations
Services staff in a timely manner.
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 Follow all relevant standards & procedures, based on training and reference materials
provided by the British Council Examinations Services and the relevant Exam Boards.
 Be familiar with the emergency procedures for the test day venue.
 Invigilate examinations to the standard required by the British Council Examinations
Service and the relevant Exams Boards.
 Actively monitor candidates during tests to make sure that there is no violation of test
conditions.
 Support the supervisor to ensure that candidates have a positive and consistent test
day experience and a positive image of the British Council.
 Ensure all material is accounted for and handed over securely to the supervisor.
 Complete and maintain accurate records of exam assignments. Complete all reports,
logs and claims accurately as required by British Council Examinations Services.
 Follow all relevant guidelines and policies in the areas of: Data Protection, Child
Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
 Report any incidents, emergencies or breaches of security to the appropriate test day
supervisor.
 Work with the test day supervisor to promote and ensure the wellbeing of candidates at
all times. In case of emergencies, follow correct procedures.
 Additional duties in line with the role may be required.
Customer support
 Enable good customer flow by giving candidates clear direction and answering their
enquiries.
 Ensure that candidates follow the agreed exam procedures regarding the location and
security of their belongings.
 Conduct candidate entry, exit, identity checks and Test Day Photography procedures
according to exam requirements.
 Ensure special arrangements are provided as required.
Training and development
 Attend all briefing and training sessions as requested by the British Council
Examinations Services Centre via VSP, LMS portal.
 Complete all mandatory training modules: Data Protection, Child Protection, Health &
Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.
Other important features or requirements of the job:
 Some invigilators may be required to travel, including overnight stays. The majority will
not have this requirement. During the recruitment process you will be asked to indicate
your willingness to travel.
 You are required to be very vigilant when observing candidates; to watch and hear what
is going on in the exams room.
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 Although there may not be a prescribed uniform for your role, while carrying out your
duties, you must always be dressed in line with the cultural expectations of the country
you are working in and your position in accordance with your role as representing the
British Council. However, it is recommended that you wear soft comfortable shoes.
Noisy shoes and distracting jewellery are not permitted.
Role specific knowledge and experience
Essential:
Customer Service experience of responding to children/ young adults and parents' needs
(as customers) in a professional manner, to a high level of quality
Desirable:
Awareness of safeguarding and promoting the welfare of children
Language Requirements
Language requirements- English language level of CEFR B1 (Listening, Speaking,
Reading, Writing skills) or equivalent (Essential). Spoken and written Arabic (Desirable)
Professional Qualification and Certification
Qualifications- At least 2 GCE A Levels & 5 GCSEs or equivalent (Essential). Degree or
equivalent (Desirable).
Additional job requirements
 This role is open to candidates who have the right to work in KSA, Bahrain, Kuwait.
 DBS checks or local equivalent required dates who have the right to work in KSA,
Bahrain, Kuwait
 You may be required to work weekends (Friday and/or Saturday), public holidays,
extended hours in the early morning or late evening, as this is when many
examinations take place.
 You must have the flexibility to work beyond the prior agreed work schedule.
 You will be paid as per the terms and conditions of your contract.
 Please note that all applications should be submitted only in English.
 It is advisable to apply in advance to avoid any technical issues at the last moment.
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British Council values and behaviours
 Using technology level 1: Operates as a basic user of information systems, digital and
office technology. Able to use British Council systems and software, and the internet, to
do the job and manage documents or processes.
 Planning and organising level 1: Is methodical. Able to plan own work over short
timescales for routine or familiar tasks and processes. Has a good attention to detail.
Is punctual and reliable.
 Communications in Arabic (desirable) and English level 1: Communicates clearly and
effectively. Listens to others and expresses self clearly, with grammatical accuracy and
awareness of a diverse audience in speaking and writing.
 Being accountable (Essential): Giving constructive feedback to others in a way they can
understand and accept.
 Working together (Essential): Works well with others, is approachable and flexible.