Business Analysis:Gather requirements, analyze processes, identify gaps, and propose SAP-based solutions for sales and service and other functional modules.
Configuration & Design:Configure SAP SD/CS modules (e.g., sales orders, contracts, pricing, billing, service notifications, repair orders, pricing conditions).
Implementation:Lead or participate in full lifecycle implementations, including design, build, test, and go-live.
Integration:Ensure seamless integration with other SAP modules (MM, FI, PS) and external systems.
Support & Troubleshooting:Provide expert support, resolve incidents, and manage post-go-live issues.
Documentation:Create functional specifications, test cases, and user manuals.
Training & Communication:Train end-users, communicate with stakeholders, and lead workshops.
Upgrades and Migration:Assisting in system upgrades, applyingSAPNotes, and supporting data migration projects.
System Integration: IntegrateSAPsystems with non-SAPapplications and cloud services to support end-to-end business processes.
Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.
Demonstrate and apply a thorough understanding of complex SAP systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.
Collaborate with other members of the IT team to deliver the SAP requirements and develop work program timelines, risk assessments, design documents, and other planning documents. Provide guidance and expertise to team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues with regards to SAP systems.
Ability to conduct risk assessment and audits around SAP and support various SAP internal projects.
Deliver facts, analyses and recommendations in an accurate, clear and concise manner.
Handle multiple technically complex projects or engagements simultaneously
Foster relationships with all divisions at appropriate levels.
Drive high-quality work products within expected timeframes and on budget.