Roles & Responsibilities

• Supervise and manage day-to-day operations to ensure service levels and targets are consistently met.
• Monitor workflow and productivity, identify areas for improvement, and implement necessary changes.
• Lead and support teams through coaching, mentoring, and performance management to achieve operational goals.
• Analyze operational reports and key metrics, preparing summaries for senior leadership.
• Coordinate with cross-functional departments to ensure seamless service delivery and resolve operational issues.
• Assist in policy development and implementation of process improvements.
• Ensure compliance with company standards, legal regulations, and industry best practices.
• Handle customer/client escalations professionally and ensure resolution within defined timelines.
• Support recruitment, training, and onboarding of new team members.
• Contribute to budgeting, forecasting, and resource planning as required.

Skills

Education

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Master’s degree or relevant certifications (e.g., Six Sigma, PMP) is a plus.

Experience

• 3–5 years of experience in operations management or a related field.
• Prior experience in a supervisory or assistant managerial role.
• Experience working in the Bahrain/GCC market is preferred.

Skills

• Strong leadership and team management abilities.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office; knowledge of ERP/CRM systems is an advantage.
• Strong communication and interpersonal skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Knowledge of local labor laws and industry regulations.