The Instant Service Agent plays a critical role in shaping the guest experience by serving as the central communication hub of the hotel. This position requires strong communication skills, attention to detail, multitasking ability, and a genuine passion for delivering luxury service.

Key Responsibilities:

• Answer all incoming and outgoing calls promptly, professionally, and courteously using approved InterContinental verbiage.
• Act as a single point of contact for guest requests, inquiries, and service recovery, ensuring accurate logging and follow-up through the hotel system.
• Coordinate effectively with all hotel departments to ensure timely delivery of guest requests and resolution of concerns.
• Provide accurate information regarding hotel services, outlets, facilities, and local area knowledge.
• Maintain a calm, empathetic, and solution-focused approach when handling guest concerns, complaints, or special requests.
• Adhere to brand standards, service protocols, and data privacy guidelines at all times.
• Support emergency procedures, internal communication, and operational coordination as required.
• Maintain clear, professional, and consistent communication with guests and colleagues.

What We Are Looking For:

• Strong verbal communication skills in English (additional languages are an advantage).
• Ability to multitask and work efficiently in a fast-paced, guest-focused environment.
• High level of professionalism, courtesy, and attention to detail.
• Familiarity with InterContinental service culture, Inspire Incredible values, and luxury service expectations.
• Prior Front Office, Guest Services, or Telephone Operator experience is an advantage.
• Strong teamwork, reliability, and a positive service attitude.

Why Apply:
This role offers an excellent opportunity for internal colleagues to strengthen their communication skills, gain cross-departmental exposure, and contribute directly to guest satisfaction while growing within the InterContinental Bahrain team.