The waiter/waitress provides detailed information on menus and multi-tasking various front-of-the-house duties. He/she is responsible for delivering great service to all guests, being knowledgeable and professional in doing so.
Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery.
Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
Have an extensive knowledge of the menu’s and other F&B outlets.
Serving in either conference rooms or F&B outlets if required.
Taking orders from the guests, explaining the menu and advising the guest on their decision-making.
Liaising with management for advice if required.
Communicating with the kitchen about the orders and being very clear about special wishes of guests.
Consistently upsell of food & beverages and making guests aware of promotions.
If necessary preparing orders like drinks and preparing snacks, bread.
Serving at parties and reception if required.
Dealing with the payments and doing closure paperwork if required.
Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way.
Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest.
Responsible for cleaning tasks during and after service.
Provide the perfect service experience for restaurant patrons
Ensure the guest feels important and welcome in the restaurant
Ensure hot food is hot and cold food is cold
Adhere to timing standards for products and services
Look for ways to consolidate service and increase table turns
Present menu, answer questions, and make menu recommendations
Serve customers in an accommodating manner
Apply positive suggestive sales approach to guide guests
Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
Look for ways to avoid waste and limit costs
Assist in keeping the restaurant clean and safe
Deliver food and beverages to any table as needed
Must follow all cash handling policies and procedures
Report to property on time and in proper uniform
Process payments of food and drink orders with the cash register
Coordinate with kitchen staff to deliver accurate food orders
Making sure that all the guest areas look immaculate.
Attend departmental meetings if required.