·         Attends meetings and trainings required by the Department Head or Hotel Management.

·         Attends meetings and training as required.

·         Continuously seeks to endeavor and improve the hotel’s efficient operation and knowledge of own job function.

·         Ensures all requests and correspondence (e.g. from Department Head) are dealt with in a timely and accurate manner.

·         Attends any property meetings that are relevant to the position.

·         Is knowledgeable about corporate loyalty / Incentive Programmes.

·         Assists colleagues to perform similar or related jobs when necessary.

·         Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently.

·         Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders.

·         Maintains own working area, materials and company property clean, tidy and in good shape.

·         Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG

·         Is well updated on, and possesses solid knowledge of the following:

.  Hotel fire, bomb and emergency procedures

.  Hotel health and safety policies and procedures

. Wyndham Hotels standards of operation and departmental procedures

.   Current licensing relating to own responsibility, and to the hotel

.   Accepted methods of payment by the hotel

.  Corporate clients generating high business volume