Job Description – Debt Collector

Position: Debt Collector

Department: Collections / Accounts Receivable

Location: [Insert Location]

Reports to: Collections Manager / Finance Manager

Role Overview

We are seeking a motivated and persistent Debt Collector to join our team. The role involves contacting clients/customers with overdue accounts, negotiating payment arrangements, and ensuring timely debt recovery in a professional and ethical manner. The Debt Collector will play a key role in maintaining positive client relationships while achieving collection targets.

Key Responsibilities

Contact debtors via phone, email, or written correspondence to collect outstanding payments.

Will make routine visits to the customer for consistent follow up with the support of the sales team if needed

Negotiate repayment plans, settlements, or alternative payment arrangements.

Maintain accurate records of all interactions and payment agreements in the system.

Follow up consistently to ensure debt recovery timelines are met.

Provide guidance to customers on billing details, account status, and resolution processes.

Escalate unresolved cases to the legal or recovery department when necessary.

Ensure compliance with company policies, financial regulations, and relevant debt collection laws.

Prepare and submit daily, weekly, and monthly collection reports to management.

Collaborate with the finance and customer service teams to resolve disputes and reconcile accounts.

Fluency in English & Arabic is a MUST

Key Competencies

Persistence & Resilience – ability to handle rejection and continue working toward goals.

Problem-Solving – identifying repayment solutions suitable for both company and debtor.

Ethics & Integrity – maintaining professionalism while handling sensitive financial matters.

Customer Focus – balancing recovery efforts with maintaining customer relationships.

Skills

Qualifications & Skills

High school diploma or equivalent (Bachelor’s degree in Finance, Business, or related field preferred).

Proven experience in debt collection, credit control, or a related financial role.

Strong negotiation and communication skills.

Ability to remain professional, empathetic, and persistent under pressure.

Familiarity with debt collection software and MS Office applications.

Knowledge of debt recovery laws and regulations (local & international).

Detail-oriented, organized, and target-driven.