What you will do:-

Description of Accountability:

Customer Service

• Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
• Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
• Replying to all customer feedback and following up actions within the department on a daily basis
• Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
• Delivers friendly, knowledgeable and efficient service within the department.

Store Operations

• Ensure store opening and closing procedures are adhered to. 
• Ensure Store cover is planned and implemented properly. 
• Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
• Safety procedures need to be implemented in line with company policy.
• Adherers to Standard Operating Procedures (SOP) manual on day to day basis   

People Management

• Newcomers and staff are properly inducted and trained. 
• Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
• Effectively manages conflicts & motivating colleagues to perform to their best of the abilities 

Skills

Required Skills to be successful:-

• Knowledge of customer service principles and processes
• Knowledge of sales principles
• The ability to lead and motivate a team
• Excellent communication and 'people' skills
• A strong commitment to customer service
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• The ability to understand and analyse sales figures
• Good MS excel and word skills
• Some heavy lifiting

What equips you for the role:

• High School or Bachelor Degree
• 5-7 years’ experience in in similar role with Retail sales background.
• Retail Background
• Acumen and the ability to communicate with individuals at all levels
• Taking Initiative
• Drive for Results
• Good communication skills (verbal and written)
• Strong/excellent attention to detail