Job Summary:
The Barista is responsible for preparing and serving high-quality coffee, beverages, and light snacks while ensuring excellent customer service. This role requires knowledge of coffee brewing techniques, attention to detail, and the ability to work in a fast-paced environment. The Barista should maintain cleanliness, follow safety regulations, and contribute to a welcoming atmosphere for guests.
Key Responsibilities:
1. Beverage Preparation & Service:
·
Prepare and serve a variety of coffee drinks, teas, and
specialty beverages according to company recipes and customer preferences.
·
Operate and maintain espresso machines, grinders, and
brewing equipment efficiently.
·
Follow proper techniques for grinding, brewing, steaming
milk, and latte art.
·
Customize drinks based on customer requests while
ensuring consistency and quality.
·
Suggest and upsell additional menu items, such as
pastries or food pairings.
2. Customer Service & Experience:
·
Greet customers warmly and take orders accurately.
·
Engage with customers to recommend drinks based on their
preferences.
·
Handle customer inquiries and complaints professionally
and efficiently.
·
Ensure quick and efficient service, especially during
peak hours.
3. Store Operations & Cleanliness:
·
Maintain cleanliness and hygiene in the coffee
preparation and service areas.
·
Follow health and safety regulations for food handling,
sanitation, and beverage preparation.
·
Restock supplies, including coffee beans, milk, syrups,
cups, and other essentials.
·
Ensure all equipment is cleaned and maintained regularly.
4. Inventory & Cash Handling:
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Monitor stock levels and report shortages to management.
·
Assist in receiving and storing deliveries properly.
·
Handle cash, process payments, and operate the POS
system accurately.
5. Teamwork & Collaboration:
·
Work closely with the team to maintain a smooth workflow.
·
Assist colleagues in preparing orders, cleaning, and
restocking as needed.
·
Follow company policies and guidelines to maintain
service standards.
Qualifications & Skills:
·
Previous experience as a Barista or in a similar role in
a coffee shop, café, or restaurant.
·
Strong knowledge of coffee types, brewing methods, and
espresso-based drinks.
·
Excellent customer service and communication skills.
·
Ability to work in a fast-paced environment and
multitask efficiently.
·
Attention to detail and ability to maintain consistency
in beverage preparation.
·
Knowledge of food safety regulations and sanitation
standards.
·
Ability to stand for long hours and handle physically
demanding tasks.
Skills
Work Conditions:
·
Flexible working hours, including weekends and holidays.
·
Standing for extended periods and working in a
fast-paced environment.
·
Handling hot beverages and operating coffee machines