We are doobi and we’re on a mission to make laundry simple. We’re relentless go-getters and we embrace disruption.

We believe getting your laundry done should be simple, accessible, and affordable. We pride ourselves with providing exceptional customer experience, aimed complementing our user’s digital lifestyle.

We're looking for talented, enthusiastic and dedicated Customer Experience Interns, to join us in proving our users amazing experiences.

Responsibilities

• Own, manage and support our customer's lifecycle, from onboarding to retention and overall satisfaction
• Develop strong relationships with customers from the moment they register on the app
• Communicating with customers over doobi's chat and direct phone calls to help solve their problems and answer any questions they may have.
• Provide guidance and empathy towards our users enquiries and any potential problem they may face
• Help create amazing experiences for our users by going above & beyond to make sure they always leave a conversation on a positive note
• Champion ownership and teamwork by always communicating feedback to the team and following up on resolving customer related issues

Requirements

• University student or a fresh graduate interested to start his career in Customer Experience
• Consider yourself a people's person, ability to stay calm while communicating with users
• Customer centric mindset and data driven 
• Superior attention to detail and listening skills 
• Ability to multi-task and successfully operate in a fast-paced, team environment 
• Ability to speak/write English & Arabic fluently 
• Have excellent verbal and written communication skills in English & Arabic
• Super passionate about providing a service that makes peoples lives simpler and better
• Interested in working on shift basis

What to expect from the internship?

• Attractive compensation
• Monthly doobi PRO subscription 
• On the job training
• Network and exposure