Information Technology Specialist

VAM Systems - Bahrain - Manama
Company Description

Job Description

VAM Systems is currently looking for Information Technology Specialist for our Bahrain operations with the following skillsets & terms and conditions:

Professional Skills/Experience:

Bachelor’s degree in computer science, Information Technology, or any related field from an accredited institution.

  • 10+ years, experience in support desk for Microsoft and non-Microsoft onsite support.
  • Resolve basic issues related to IT infrastructure & Network.
  • Active participation in all on going and upcoming IT projects.
  • Coordination with the clients and suppliers for IT requirements.
  • Project management skills.
  • Takes accountability and responsibility of the department overall services.
  • Providing technical support, documents & reports, and feed backs for the IT projects.
  • Experience support with latest technology and aware applications, hardware, and networking.
  • Effective communication skills are required.

Required Advanced Technical Proficiencies and Duties:

Provide technical services for the following areas:

  • Advanced working knowledge of Office 365 Admin Center.
  • Upgrade any of the current system (Cortex, Qualys, Snip IT, Clients OS, etc.).
  • Microsoft related technologies: Windows 11, Microsoft 365 Apps (Desktop, Web, Mobile) Office 365, Visio, MS Teams.
  • Advanced knowledge of BioTime, Suprema Access Control and Time Attendance System.
  • Managing onboard & offboard of the users (prepare PC/Smartphones, install the allowed applications, Company Portal, etc.).
  • Manage Multifunction, Personal & other Printers.
  • General knowledge of Active directory 2022 and Azure Active directory.
  • Experience in mailbox and OneDrive Backup using Veritas SaaS backup Utility.
  • Configuring the SIP phones and coordinating with the Cloud Telephony provider

(adding/removing/renaming extensions & other issues).

  • Should have experience in managing and administrating SCCM Server and Client (create images/task sequence/application deployment).
  • End user Support resolve and troubleshoot desktop hardware, desktop applications, mobile devices, laptops, printers, scanners, IP phones and connectivity issues.
  • Manage daily ticket queues and schedule to ensure all assigned tickets are resolved.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Document technical knowledge in the form of notes and manuals.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Report any security issues to the concerned staff.
  • Manage IT Asset.

Terms and conditions

Joining time frame: (15 - 30 days)

Additional Information

Terms and conditions:

Joining time frame: maximum 4 weeks
Post date: 22 October 2024
Publisher: LinkedIn
Post date: 22 October 2024
Publisher: LinkedIn