First Level Support Analyst (FLSA).

To receive and log calls at the work site

Following up users’ tickets in the system

Analyze issues

Resolve minor problems over the telephone.

Provide on-site technical support covering for:

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MS Windows O365 / office 2016, Win 10, and all MS Office which includes MS Word, MS Excel, MS Access, MS Exchange Outlook and * MS Project. Virus scanners

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Scanning software/ hardware

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Printing and photocopier related issues

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Basic Network issues.

Maintain the new and existing PC’s Desktops and assists in configuring and installing new desktops.

Assisting the users for solving small software related issues.

Following up with users to ensure the problem is resolved.

Installing and configuring hardware and software.

Providing timely and accurate user feedback.

Configuring Email clients and fixing email related issues for the users.

Track reported problems and associated solutions

Reloading the operating system and application.

Follow-up with hardware suppliers for warranty support

Co-ordinates with IT team for new roll outs

Escalates administration issues to IT Systems Manager

Maintains up to date manuals and utility software

Maintains image CDs and updates of critical departments as per our IT standards

Record of daily data communication problems and remedial action taken

Investigate and resolve problems and to provide technical assistance and support.

Fulfill a periodic checklist to ensure the continuity of operations

Follow-up daily cases and ensure that the required actions are taken

Escalate priority issues to the second level support as appropriate

Track second level support movements and call assignments

Job Type: Full-time

Pay: From BD350.000 per month

Application Deadline: 13/09/2024

This job has been sourced from an external job board.

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