Job Responsibilities:

• Provide technical support and troubleshooting for software, hardware, and networking issues.
• Respond to customer inquiries and resolve technical issues via phone, email, or in-person.
• Collaborate with the development team to identify and resolve complex technical problems.
• Document all support interactions and solutions for future reference.
• Conduct system diagnostics and provide recommendations for system improvements.
• Stay up-to-date with the latest technologies and provide technical training to customers.

Skills

Essential Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support or IT helpdesk roles.
• Strong problem-solving skills and ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Desired Experience:

• Experience in customer service and technical support in the IT industry.
• Familiarity with operating systems, network protocols, and software applications.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Experience with remote troubleshooting tools and ticketing systems.