Job Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Handle guest check-ins and check-outs efficiently
- Provide information to guests about hotel services, facilities, and local attractions
- Answer and direct incoming calls to the appropriate department
- Manage reservations and room assignments
- Handle guest inquiries and complaints in a professional manner
- Assist with administrative tasks such as data entry and filing
Skills
Essential Qualifications:
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Proficiency in using hotel management software
- Minimum high school diploma or equivalent
Desired Experience:
- Previous experience in a similar role preferred
- Familiarity with hospitality industry practices and procedures
- Ability to speak multiple languages is a plus