Key Responsibilities:

Operational:

• Provide strategic direction to SBUs, ensuring the attainment of revenue targets and budgeted profits.
• Evaluate overall performance through data analysis, metrics interpretation, and continuous improvement initiatives.
• Oversee guest service processes, optimizing them to enhance customer satisfaction.
• Lead the development and implementation of service improvement plans.
• Evaluate and enhance business procedures according to organizational objectives.
• Collaborate with the COO in decision-making for operational activities and strategic goal-setting.
• Plan, monitor, and ensure the efficiency of day-to-day operations.

Development:

• Direct prioritization and delivery of key Cluster Division projects, leading project delivery groups.
• Coordinate project operations and provide direction for stakeholders to optimize internal resources.
• Implement effective project management approaches to address the challenges of scale, scope, and complexity.

Financial:

• Participate in strategic and annual business planning processes.
• Develop and manage individual SBU budgets in collaboration with the Finance Department.
• Oversee monthly and quarterly assessments of financial performance against budget and operational goals.
• Manage SBU budgets, including variance analysis and action planning.

Skills

• Contribute to the development of operational systems, processes, and policies aligned with the organization's mission.
• Define performance management KPIs to monitor operational success against objectives.
• Ensure legal compliance and conformity to established regulations within Cluster SBUs.
• Participate in Company promotional, educational, and social events as required.