Role Objective: The E-Commerce Specialist is responsible for the overall online marketing and e-Commerce activities and accountable for generating sales via online channels. Key responsibilities: • Own the day-to-day activities of the e-commerce platform and all online sales efforts. • Take care of Al Zain customers through in-app live support, phone calls, and emails. • Drive online sales and focus on the optimization of Al Zain website and make sure there is clear communication with the customers. • Ensure high levels of customer satisfaction through excellent sales service. • Keep up to date with product information. • Accurately describe product features and benefits to customers online. • Working with Al Zain back office, logistics, merchandise department, etc. To ensure both sales and operations are integrated to meet customer satisfaction. • Keep record of packaging material and restock the store accordingly. • Create and update records and databases with personnel, financial and other data. • Ensure that e ecommerce orders are completed accurately and on time. • Handle e commerce petty cash and documents financial transactions (Delivery charges) by entering all the information into the system. • Booking couriers, coordinate and track movement of e commerce items through logistic pathways. • Manage site development and launch activities for all new e-commerce accounts including product descriptions, images, assets, banners, brand pages, and other attributes. • Assist with analysis of product performance reports and e-commerce best practices to arrive at recommendations on how to improve sales. • Ensure Al Zain web sites have accurate product information, features, photos, videos, specs and more. • Coordinate efforts among multiple teams to ensure the successful and timely completion of web projects while maintaining excellent customer service. • Resolve customer complaints, provide relevant information and report customer issues to superior if needed. • Maintain and develop relationships with existing customers via telephone calls and emails. • Submit timely reports and prepare e commerce sales reports as assigned. • Monitor and analyze sales and inventory levels by SKU to achieve in-stock and revenue goals.

Educational qualifications: Bachelor’s Degree in Business, E commerce, Digital Marketing or related field. Experience: Minimum of three years’ experience in experience in E-commerce /digital marketing.