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stc1487 - Manager Cybersecurity Services

• Contribute to the development and execution of the Business Products & Solutions department’s strategy and objectives to support growth in the Business sector.
• Develop and lead the execution of strategic plans to implement stc BH’s Cybersecurity plan.
• Lead and control departmental activities to safeguard alignment with stc Bahrain’s business goals and performance targets.

• Guide the preparation and monitoring of the Cybersecurity Services business plans and annual budget, in line with the company’s objectives.
• Control expenditure against approved functional budget on a regular basis and investigate and reconcile any significant variances to ensure effective cost control.

• Supervise and lead Cybersecurity portfolio, revenues, and profitability to ensure its alignment with the Business sector’s business needs, strategic objectives, and sales targets.

• Grow Cybersecurity service portfolio with additional products and features to enable expansion of subscriber base in Business sector.
• Analyse key market trends, offerings, customer needs, and competitive landscape to define potential opportunities or threats in the market and devise plans to address accordingly.
• Lead the development of Cybersecurity roadmap, identify partnership requirements, and support the Business Products & Solutions department in achieving short and long-term business objectives.
• Lead Cybersecurity Services implementation plans including the development and activation of the required products and services (including bundled services) to support the defined strategy by stc BH.
• Oversee the Security Operating Centre activities to safeguard its adherence to SLA’s and quality standards.
• Lead Cybersecurity service commercial launch in coordination with technical, commercial, and regulatory stakeholders.
• Propose and lead the management of promotional activities for Cybersecurity Services to maximize sales and revenue for the Business Products & Solutions department.
• Approve Cybersecurity BTL offers which are provided by both CVM & Analytics to make a valuable contribution to increasing sales and revenue.
• Define product requirements and successfully transfer functional and technical analysis to relevant technical and sales teams and ensure alignment with Business Products & Solutions.
• Work closely with internal stakeholders and business units to stay well-informed of planned changes to technologies, working practices, and business activities that could have an impact on stc BH’s cybersecurity or risk profile.
• Set plans to ensure customer journey is streamlined across different products and offerings including the development of customer satisfaction surveys and coordinating the development of feedback mechanisms.
• Define quality services, procedures, and SLAs and ensure adherence to set standards.

• Coordinate with Sales and Business Operations to effectively prepare support material / guidelines for sales and customer service agents.
• Collaborate with pre-sales to develop preliminary solutions and feasibility assessments for potential projects and/or clients.
• Promote cooperation with Planning & Performance and CVM & Analytics teams to acquire relevant insights for designing the value proposition of Cybersecurity Services.
• Liaise with Marketing to successfully support the development of Cybersecurity service communications plans and briefs.
• Collaborate with specialized partners in the development of Cybersecurity services to contribute to the growth and success of the department.
• Coordinate with Tech&Ops on the development of Cybersecurity services and products and management of the security operations centre.

• Provide effective leadership Lead across the Cybersecurity Services section team, by setting individual objectives, reviewing performance, and fostering a culture of innovation and growth.
• Ensure high level of employee engagement and capability development by providing on-going feedback and coaching team members.

• Coordinate the department’s unit’s activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.
• Assist in the development of the workforce plan and staff hiring, performance management and training activities to attract, develop and retain talent for the Cybersecurity Services section.

• Lead the identification of opportunities for continuous improvement of the function’s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
• Approve functional change plans with a focus on leading strategic innovation by developing new solutions or improving existing ones to drive change, meet future digitalization needs and support company’s growth.
• Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
• Develop and maintain robust disaster recovery plans to ensure business continuity in case of unforeseen events or disruptions .

• Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain’s organizational requirements, in adherence to the company’s policies and quality standards.
• Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

• Bachelor’s degree in Business Administration, Engineering, IT, or any other relevant field.
• Proficiency in English language