الوظائف / وظائف خدمة عملاء / Associate - Customer Contact Services

Associate - Customer Contact Services

الإمارات - Dubai United Arab Emirates

  • To provide Internal and External customers with accurate information regarding ADCB products and services.

  • Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.

  • Provide correct information to all customers regarding their accounts, credit cards, loans etc.

  • Answer customer queries and resolve simple complaints immediately.

  • Initiate outbound calls when required.

  • Cross sell various retail banking products and generate leads.

  • Maximize returns and minimize risk and enhance relationships for the bank.

  • Produce high quality calls and continuous follow up that leads to complete customer satisfaction.

  • Communicate well and provide feedback for both internal and external customers for improvement of services or processes.

  • Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity. 

Skills


  • Diploma holder, University Graduate preferable

  • Bilingual (Arabic & English) is preferred.

  • Previous experience in a Customer Service Environment / Call Centre would be advantage.

قدم على موقع الوظيفة
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt