Assistant Spa Manager page is loaded

Assistant Spa Manager

locationsTunis time typeFull time posted onPosted Today job requisition idREQ10314325

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.

Main Duties

Assist the Spa Director with the supervision, management and growth of the staff of the Spa. Interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her. Participate in Spa assessment, consultation and follow-up programs. Assist the Spa Director in the development of all Spa therapies, technicalities and health education programming. Assist the Spa Director in giving guidelines, direction and monitoring for the development and effectiveness of Spa therapies, individual treatments and general services. Assist the Executive Director in tracking and developing statistical reporting. Oversee treatment rooms, lockers and their continued maintenance. Monitor the quality and timeliness of all member communication generated by the Spa Department, including in-house collateral, promotions, mailings and bulletin boards. Monitor operating supply funds for the Spa Department and generate necessary purchase requisitions. Monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up. Assist the Spa Director in monitoring all facility and service standards and keep him/her informed of any operational opportunities. Maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times. Review all suggestions and comments from members and guests and make necessary adjustments. Keep accurate and up-to-date records and statistics on the club as well as of Spa department employees. Develop all operation manuals for department and implement training programs to ensure the growth of the department. Ensure timely and effective performance reviews for the department. Hold regular departmental meetings to assist in communication within department. Keep the Spa Director informed about the department, all employees' performance, and guests and members concerns and comments. Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. Assist the Spa Director in the development of the budget and other financial aspects involving the Spa and operations.

Standard Duties

To be accountable for the operations assets and actions of personnel. To assist with the control labour and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control, while focusing on creative cost control and revenue generation solutions to maximize profit in the division and the hotel. To assist in the preparation of timely accurate forecasts. The ability to use all the IT systems utilized within the department and maintain key operators/trainers for each systems to ensure full utilization of all the systems relevant to the area. To assist with the co-ordination of recruitment, training, development and evaluation of employees within the department. To maintain up to date records on staff, attendance, appearance, standards, to pre-approve work, vacation, overtime or flexi time schedules, labour costs, payroll, absenteeism, turnover and disciplinary action. To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid. To attend and participate in all meetings and events and to attend functions either social or business to develop relationships with the community and support the sales process, as directed. To provide a friendly and professional service that always exceeds guest’s expectations. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position. To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. To respond to any changes in the department as dictated by the needs of the industry, company or hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required.
locationsTunis time typeFull time posted onPosted 30+ Days Ago Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done