Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

• Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods to confidently assist guests with recommendations and inquiries.

  
  

• Greet guests warmly and provide professional, personalized in-room food and beverage service with attention to detail and timeliness.

  
  

• Set up, present, and serve meals according to departmental standards, ensuring proper table settings, presentation, and portion control.

  
  

• Respond to guest enquiries and requests promptly while actively promoting additional F&B services and identifying upselling opportunities.

  
  

• Maintain cleanliness, hygiene, and proper organization of trolleys, workstations, equipment, and storage areas at all times.

  
  

• Follow food safety and HACCP standards rigorously to ensure guest safety and compliance.

  
  

• Handle the collection and breakdown of used dishes, trays, and trolleys efficiently and discreetly after each meal service.

  
  

• Report guest feedback, complaints, and irregularities to management and follow up as required to ensure guest satisfaction.

  
  

• Support other F&B outlets during busy periods as needed, demonstrating flexibility and teamwork.

  
  

• Safely operate and drive a buggy for the timely delivery and collection of in-villa dining orders across the property, adhering to all safety and traffic regulations.

  
  

• Take full responsibility for Destination Dining setups, including outdoor or special location arrangements, and create memorable “WOW Experiences” for guests through personalized touches and exceptional service.

  
  

• Minimum 1–2 years experience as an In-Room Dining Waiter or F&B Server in a 5-star luxury hotel or resort

  
  

• Excellent English communication skills; additional languages are a plus

  
  

• Ability to lift  trays/trolleys and work outdoors in heat

  
  

• Strong knowledge of menu ingredients, wine pairing, and upselling techniques

  
  

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.