Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Position Summary

The Restaurant Manager is responsible for overseeing the daily operations of a high-end Asian dining destination, ensuring exceptional guest experiences, operational efficiency, team development, and financial performance. This role leads the front-of-house team, maintains the highest standards of service excellence, and works collaboratively with culinary and beverage teams to deliver a memorable and consistent dining experience.

Key Responsibilities

• Manage and oversee daily restaurant operations to ensure seamless service and exceptional guest satisfaction.
• Lead, motivate, and develop the front-of-house team to deliver outstanding hospitality and maintain service excellence.
• Ensure all guests receive personalized, attentive, and professional service throughout their dining experience.
• Monitor dining room operations to maintain quality, consistency, cleanliness, and presentation standards.
• Handle guest inquiries, feedback, and service recovery situations in a professional and timely manner.
• Collaborate closely with culinary and beverage teams to ensure effective communication and flawless service execution.
• Conduct daily pre-shift briefings and communicate operational updates, menu changes, promotions, and service priorities.
• Assist in recruiting, onboarding, training, and developing team members to support operational success and career growth.
• Conduct performance discussions and provide regular coaching and feedback to drive team performance.
• Create and manage staff schedules in accordance with business levels and labor productivity targets.
• Monitor restaurant reservations, seating strategies, and table management to maximize guest flow and revenue opportunities.
• Support the execution of special events, private dining experiences, promotions, and seasonal activations.
• Monitor inventory levels and assist with ordering and stock control processes as required.
• Ensure compliance with health, safety, sanitation, and food handling regulations.
• Maintain knowledge of menu offerings, ingredients, allergens, beverage pairings, and restaurant concepts.
• Drive revenue through effective upselling, guest engagement, and exceptional service delivery.
• Monitor financial performance indicators, including sales, labor costs, and operating expenses.
• Review guest feedback and implement action plans to continuously enhance service quality and guest satisfaction.
• Ensure adherence to company policies, procedures, and luxury hospitality standards.
• Support management initiatives aimed at improving operational efficiency, profitability, and employee engagement.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 3-5 years of management experience in fine dining, luxury hospitality, or upscale restaurant operations.
• Strong knowledge of Asian cuisine concepts and luxury dining service standards preferred.
• Proven leadership experience with a track record of developing high-performing teams.
• Strong understanding of restaurant operations, guest experience management, and service excellence.
• Financial awareness with experience managing labor costs, productivity, and revenue objectives.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in restaurant POS systems and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, and public holidays.