Additional Information: This hotel is owned and operated by an independent franchisee, A Properties Co. W.L.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

• Handle incoming reservation calls, emails, and booking requests.
  

• Expert in OPERA
  

• Create, modify, and cancel hotel reservations accurately.
  

• Check room availability, rates, packages, and promotions.
  

• Explain hotel facilities, room types, rates, cancellation policies, and booking conditions to guests.
  

• Recommend suitable rooms and services based on guest requirements.
  

• Use upselling techniques to promote higher room categories, packages, and additional services.
  

• Enter guest information and special requests accurately into the reservation/PMS system.
  

• Respond to guest questions and resolve reservation-related problems professionally.
  

• Maintain guest confidentiality and follow Marriott's service and privacy standards.
  

• Process reservation guarantees and payment-related information according to hotel procedures.
  

• Meet required quality, productivity, and customer-service standards.
  

• Maintain a professional attitude and represent the Marriott brand positively
  

Qualifications:

• Excellent English and Arabic Communication
  

• Strong telephone/customer-service skills
  

• Attention to detail and accuracy
  

• Computer and PMS/reservation-system skills
  

• Sales and upselling ability
  

• Problem-solving skills
  

• Ability to work under pressure
  

• Teamwork and professionalism
  

This company is an equal opportunity employer.

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