About The Opportunity
What’s On Your Plate?
- Serve as the primary contact for riders
- Monitor and enhance rider performance and compliance
- Track and report on riders' performance metrics
- Collaborating with riders to resolve their issues
- Supervise daily operations and address operational issues promptly
- Call riders and Conduct weekly roundtable meetings alongside Rider Engagement Specialist
- Assist dispatchers with rider-related communication
- Oversee and optimize the entire order cycle
- Create and read reports using Looker, Google Sheets, and Docs
- Facilitate feedback loops between riders and management
- Coordinating with riders to solve customer or vendor’s order-related issues and making sure to investigate and do the needful
What Did We Order?
- Bachelor's degree in Logistics, Business Administration, or any relevant field
- 0-2 years of experience in Operations/Customer Care or the food/grocery tech industry
- Proficient in Google tools: GSheet, GDoc, GSlides, GForms, (Specifically GSheets)
- Strong communication skills, both written and verbal
- Strong conflict management skills, capable of handling severe cases involving riders
- Ability to work collaboratively in a team environment
- High emotional intelligence to understand, use, and manage emotions positively
- People management skills: Experience in managing big groups of people
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide