- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Respond to clients’ complaints in a timely and professional manner.
- Maintain membership sales and retention programs to meet or exceed membership financial goals.
- Perform Membership sale closing procedures including application & contract.
Work experience as a Front Desk Agent, Receptionist or similar role.Customer service attitudeExcellent communication and organizational skillsGood command of English both written and spoken.Maximum age 30.Flexible to work on a rotational basis.