Job Purpose
Roles at this level are involved in daily tasks under supervision providing day to day assistance and service to users at the campus and dorms. Providing a higher level of support for users by diagnosing the problem and guiding users with solutions
Job Responsibilities
- Develop an appreciation of IT methodologies also, they are involved in the installation and maintenance of operating systems and responsible for ensuring front-end security and compliance with approved procedures.
- Maintain all computers in terms of software, hardware, and network usage to ensure that they are working properly.
- Provide support to users in terms of software, hardware, and email service
- Configure and upgrade all computers for users upon request
- Diagnose and troubleshoot printer problems and provide support for users
- Troubleshoot applications
- Maintain IT support system (requests, IT Tasks procedure, IT Asset system, IT Inventory System) and answer all requests raised by users
- Maintaining and supporting computer hardware/software periodically using the preventive maintenance plan
- Participate in the Document Control procedure
- Follow up external maintenance
Educational Qualifications:Bachler of computer science or information System, study ITILExperience: 2+ Years Help deskTechnical Skills:MS products (MS office-Windows 8, 8.1 and10), Hardware troubleshooting software installation and troubleshooting, OS installation, drivers, and windows updates