Company description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job description

As a Recreation/Pool Attendant at Hawar Resort by Mantis, you will be responsible for ensuring that all pool and recreation areas are clean, safe, and well-maintained. You will provide excellent customer service to guests by assisting with poolside activities, offering assistance when needed, and maintaining a relaxing and enjoyable environment.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key responsibilities:

• Poolside service: Monitor pool areas, ensuring cleanliness, safety, and proper functioning of equipment.
• Guest assistance: Provide excellent customer service by assisting guests with poolside activities, towel service, and any special requests.
• Safety and compliance: Ensure that all guests follow safety rules and guidelines, including appropriate pool behavior. Respond promptly to any emergencies or incidents.
• Maintenance: Maintain the cleanliness of the pool area, including tidying lounge chairs, removing debris, and ensuring that all amenities (towels, umbrellas, etc.) are available and in good condition.
• Recreation activities: Assist in organizing and overseeing recreational activities such as water aerobics, games, and other poolside events.
• Equipment management: Ensure all pool and recreational equipment is in good working order, reporting any damage or maintenance needs to management.
• Guest engagement: Create a welcoming and engaging atmosphere for guests, ensuring their comfort and satisfaction.
• Inventory support: Help track and maintain pool and recreation equipment and supplies, ensuring stock levels are sufficient for daily operations.

Qualifications

• Education: High school diploma or equivalent; additional certifications in safety or recreation are a plus.
• Experience: Previous experience in a similar role, preferably in a resort, pool, or recreation setting.
• Key skills: Strong communication, organizational, and interpersonal skills.
• Customer service: A passion for delivering outstanding service and ensuring guest satisfaction.
• Physical stamina: Ability to stand for extended periods and perform physical tasks such as lifting and cleaning.
• Safety awareness: Basic knowledge of pool safety procedures and emergency response techniques.

Additional information

Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About Mantis Collection

Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo!