Role Purpose The Booking Assistant is responsible for providing comprehensive administrative and operational support to the Booking Department while ensuring the accuracy, integrity, and compliance of booking records, contracts, financial documentation, and system data. The role is responsible for maintaining efficient administrative processes, supporting departmental operations, ensuring documentation is accurate and audit-ready, administering Microsoft Dynamics 365 records, and coordinating booking-related activities in accordance with company policies, quality standards, and governance requirements. KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES · Provide day-to-day administrative support to the Booking Department. · Prepare, update, and maintain booking files and event documentation. · Maintain booking calendars and departmental schedules. · Prepare correspondence, reports, presentations, and meeting minutes. · Coordinate and organize meetings, including agendas, minutes, and follow-up actions. · Coordinate booking-related activities and projects with internal stakeholders. · Handle confidential information with professionalism and discretion. · Assist in the preparation and circulation of booking agreements and supporting documentation. · Maintain and administer accurate, centralized electronic and physical filing systems for all departmental reports, records, and documentation, ensuring information is organised, secure, current, and readily accessible. · Ensure all booking-related documentation is complete, properly filed and readily accessible. · Maintain accurate booking records within Microsoft Dynamics 365. · Maintain complete audit trails for all booking-related activities. · Ensure departmental records comply with policies and procedures. · Assist in preparing documentation for internal and external audits. · Support compliance with ISO 9001 Quality Management System requirements. · Ensure departmental documentation remains audit-ready at all times.

Qualifications · Diploma or Bachelor’s degree in Business Administration or a related discipline. · Minimum 3 years’ experience in an administrative role, preferably within entertainment, events, hospitality, or a corporate environment. · Knowledge of advanced administrative and office management practices. Skills · Exceptional organizational skills and attention to detail. · Excellent verbal and written communication skills in both English and Arabic. · Excellent interpersonal and stakeholder management skills. · Ability to multitask and prioritize effectively in a dynamic environment. · Proficient in Microsoft Office. · Strong time management skills with the ability to work independently. · Ability to maintain confidentiality and handle sensitive matters with discretion. · Strong analytical and problem-solving abilities. · Strong interpersonal skills and a team-oriented approach. · Ability to work under pressure, often with tight deadlines.